The parents of a 14-year-old who claims to have been recorded by a flight attendant in an American Airlines aircraft bathroom are speaking about what happened to their child.

On Sept. 2, the family was aboard American Airlines Flight 1441 from Charlotte to Boston when a flight attendant directed their daughter to use a first-class bathroom instead of the coach bathroom, where the family was sitting. The male flight attendant had entered just before her to “wash his hands,” according to the parents, and told her the seat was broken, but still usable. Other passengers on board, including a passenger in first class that spoke to a local Boston news station, have confirmed the sequence of events, according to the parents.