A Florida bakery refused to write the word “trans” on a cake requested by two social workers who had hoped to bring the treat to an event they had organized for the local transgender community.

Dandelion Hill, co-founder of the Orlando-based non-profit Peer Support Space, was heading to the organization’s Trans Joy Event on April 26, and stopped at the Colonialtown Publix to pick up a cake for the celebration.

Hill, who is trans and uses they/them pronouns, asked if the bakery could write a simple, “wholesome” message in pink icing on the sheet cake: “Trans people deserve joy.”

Hill immediately began to feel like something wasn’t right after the bakery worker hesitated.