Over the robot’s video screen, Wilharm says she and her grandfather learned that Quintana’s lungs were failing and he did not have long to live.

“You might not make it home,” the doctor said on the screen.

Wilharm says that heartbreaking news hurt even more, delivered through a machine.

“Devastated. I was going to lose my grandfather. We knew that this was coming and that he was very sick. But I don’t think somebody should get the news delivered that way. It should have been a human being come in,” Wilharm said.

Daughter Catherine Quintana says the family is also upset because her father had trouble hearing the doctor through the robot’s speaker forcing Wilharm to relay the terrible news.