In data prepared for USA TODAY, Vonage, an Internet phone company, says the number of voice-mail messages left on user accounts was down 8% in July from a year ago.
Checking one’s voice mail seems to be considered an even a bigger chore than leaving a voice message. Retrieved voice mail fell 14% among Vonage users in the same period.
“They hate the whole voice-mail introduction, prompts, having to listen to them in chronological order,” says Michael Tempora, senior vice president of product management at Vonage. One response by the company to the trend is a new voice-mail transcription service that converts voice messages for delivery as e-mail or text.
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