Later she picks up the same theme: “I think we do a disservice if we tell people there are 100 percent guarantees. I think we tell them we’re doing everything we can to reduce risk. I think we tell people that they are also part of the system. I mean, the passengers on this plane were a line of defense, the flight crew were a line of defense. So everybody has a shared responsibility here. You can’t just say, well, this government department or that government department’s got the whole shebang.”
She said criticism that her department had been on auto-pilot before the sky scare was “misguided.”
Asked if her job is particularly thankless, given that only mistakes are recognized, she smilingly made a “don’t feel sorry for me” gesture, rubbing imaginary tears away from her eyes.
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