“These people need a little extra time.”
Things to come.
Changing the subject.
“It’s a holy sh*t moment.”
Hide the decline.
A failure at every level.
“How would you rate your customer-service experience?”
“The insurance industry is scared to death.”
“Is this just the tip of the iceberg?”
“It was not as intense as we had anticipated.”
“I guess I should click the ???FFE.EE.MYACCUNT.LOG button because it is green”
“There’s a blanket acknowledgment that rates are being calculated incorrectly.”
Here we go again.
When the press tries to ‘’Expose the Heretic!’’