A European delivery company has been left red-faced after a customer tricked its artificial intelligence systems into criticizing its service.
Dynamic Parcel Distribution has decided to disable its AI chatbot after a disgruntled customer in the United Kingdom manipulated it into swearing at him and describing the company as the “worst delivery firm in the world,” according to the New York Post.
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Ashley Beauchamp, a London-based conductor and music teacher, detailed his experience in a post on the X platform.
“Parcel delivery firm DPD have replaced their customer service chat with an AI robot thing,” he wrote. “It’s utterly useless at answering any queries, and when asked, it happily produced a poem about how terrible they are as a company.”
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