A teen traveling alone on Frontier Airlines over the holidays ended up on the wrong flight, ending up in San Juan, Puerto Rico when he was trying to get to Cleveland.

Logan Lose, 16, was headed from Tampa International Airport more than 1,000 miles away to Cleveland, Ohio, to visit his mom for the holidays on Dec. 22, WFLA reported. Instead, the boy landed more than 1,200 southeast in San Juan, leaving his parents wanting someone to be held accountable.

“They would’ve known it was the wrong flight if they scanned the boarding pass,” father Ryan Lose told the TV station. The Frontier Airlines agent at the gate Logan reportedly checked his baggage, looked at his mobile boarding pass and told him he could get on the plane.

“Help me please,” Logan texted his family once he landed. “I’m so scared. They told me it was Ohio.”

[Turns out the kiddo got to the correct gate a couple of hours ahead of time, thought he was supposed to board but not realizing a different flight was going out first. Multiple flights out of the same gate in short order has tripped up seasoned travelers, bless his heart. Not that I’d know…ahem…Charles de Gaulle…foreign language…cheerful, friendly French…etc. ~ Beege]