The training program recommends that “discussions about racist conditioning” should be conducted in racially segregated “affinity groups,” because “people of color and white people have their own work to do in understanding and addressing racism.” Walmart employees who are racial minorities, in the framework of the training program, suffer from “constructed racist oppression” and “internalized racial inferiority.” Their internal psychology is considered shattered and broken, dominated by internal messages such as “we believe there is something wrong with being a person of color,” “we have lowered self-esteem,” “we have lowered expectations,” “we have very limited choices,” and “we have a sense of limited possibility.” Minorities thus begin to believe the “myths promoted by the racist system,” develop feelings of “self-hate,” “anger,” “rage,” and “ethnocentrism,” and are forced to “forget,” “lie,” and “stop feeling” in order to secure basic survival.

The solution, according to Walmart’s program, is to encourage whites to participate in “white anti-racist development”—a psychological conditioning program that reorients white consciousness toward “anti-racism.” The training program teaches white employees that ideas such as “I’m normal,” “we’re all the same,” and “I am not the problem” are racist constructs, driven by internalized racial superiority. The program encourages whites to accept their “guilt and shame,” adopt the idea that “white is not right,” acknowledge their complicity in racism, and, finally, move toward “collective action” whereby “white can do right.” The goal is for whites to climb the “ladder of empowerment for white people” and recreate themselves with a new “anti-racist identity.”