On the video, Dorsey is heard waiting patiently in line for more than 5 minutes. When he reaches the check-in counter, he informs the desk he needs a transfer from the Athens, Georgia, VA system and an appointment.

The response?

“We’re not accepting any new patients — not this clinic,” the VA employee behind the desk says, without providing any extra information, assistance or guidance for treatment.

According to Dorsey, his previous experience– getting turned away at the VA clinic in Lawrenceville, Ga.,–prompted him to bring his camera to the Oakwood facility.