Carvalho, a Florida restaurant manager who was working as a server on New Year’s Day, saw a small child with bruises on his face and arms sitting at the table she waited on, according to the Orlando Police Department. She also noticed the 11-year-old boy wasn’t allowed to order any food.

“Do you need help?” Carvalho wrote in black on a piece of paper, holding the note out of view of the child’s parents. It took three attempts, but eventually, the child signaled “yes,” police said.

“When I looked to the boy, I saw a big scratch between his eyebrows,” Carvalho said in a video released by OPD. “I started observing them and I could (see) that he was super quiet and sad.”