3. (a) The provider of a social media network shall maintain an effective and transparent procedure for handling complaints about hate speech content in accordance with this subdivision….

(b) Such procedure shall ensure that the provider of the social media network:

(i) takes immediate note of the complaint and checks whether the content reported in the complaint is hate speech and subject to removal or whether access to the content must be blocked;

(ii) removes or blocks access to content that is hate speech within twenty-four hours of receiving the complaint; this shall not apply if the social media network has reached agreement with the competent law enforcement authority on a longer period for deleting or blocking any hate speech content;