There will be less communal access in hotels, “so no buffets, no minibars,” and many of the “high-touch elements of luxury” such as spa treatments and bellhop and valet service may be suspended, Anderson predicts.
Guests will want keyless and contactless check-in and checkout and few personalized interactions.
“We’re going to want to strip those away and basically walk into the hotel, go up the elevator by myself, enter my room without having to touch anything with some comfort that the service provider has completely disinfected that space prior to my arrival,” he says…
Marriott has already announced that it will use electrostatic sprayers to clean guest rooms and public areas and is testing ultraviolet light technology. Marriott and other brands will also be removing furniture and reconfiguring many areas to facilitate the six-foot social distancing space prescribed by health officials. The brand is considering plexiglass barriers at front desks to separate guests and hotel staff.