Logan Airport’s new Uber drop-off system isn't working

There was one last obstacle before Marc Sylvain of Everett could check in for his flight to Florida for Christmas: the long walk from the new Uber and Lyft drop-off area to Terminal E at Logan International Airport.

The journey involved lugging his bags from the bottom floor of the airport’s central garage, where most ride-hail trips now begin and end, into an elevator, through the long pedestrian walkway that links the garage to the terminal, and down an escalator before finally checking in for his flight.

“I don’t like it,” he said. “I’d rather just get dropped off outside” at the curb.

But his tone shifted as he neared the terminal with plenty of time to spare: “It’s not that bad,” he conceded.