Each year, the Harris Poll conducts its “Reputation Quotient” study, examining public opinion on the 100 most visible companies in America. In 2018, Harris found Amazon had the most positive public image out of all 100 companies.
AT&T was 70th, and Time Warner was 81st, probably because people still think Time Warner owns Time Warner Cable.
It’s not surprising Amazon is so popular. Amazon improves convenience, choice and value for consumers, offering them two-day delivery on an immense variety of well-priced products. People like that.
Lots of people talk a good game about supporting mom-and-pop retail and wanting their communities to stay the way they once were, but in practice, they’re busy and they like having products cheaply and reliably delivered to their door.