Her seat, 1A, was taken, she was told. Simon was given a $500 voucher and reseated in row 11, Economy Plus.
Simon later learned that Jackson Lee was in her pre-purchased seat and has alleged that the congresswoman received preferential treatment, which United denies.
“After thoroughly examining our electronic records, we found that upon receiving a notification that Flight 788 was delayed due to weather, the customer appears to have canceled her flight from Houston to Washington, D.C. within the United mobile app,” United said in a statement. “As part of the normal pre-boarding process, gate agents began clearing standby and upgrade customers, including the first customer on the waitlist for an upgrade.”