Trump’s rout of the NFL on this issue is in many ways the mirror image of his 2016 primary performance, when he caught so many opponents flatfooted. Republicans were badly out of touch with their base. Trump knew it and exploited the gap. And now he’s proven the same was true of the leadership of America’s dominant sport, to their great chagrin.
I write these words not to trumpet Trump or to issue any kind of an I-told-you-so. The results are simply stunning. The results are also an important marketing warning that needs to be made to most businesses and other organizations.
Are you still in touch with your audience, or have you perhaps “evolved” and left your audience behind? You might want to give that question some serious thought and not dismiss it too quickly. I mean, if huge brands like the GOP and the NFL can lose touch with their audience and make strategic blunders this large, any business can.