When Lorraine Bayless, an 87-year-old resident of Glenwood Gardens, Bakersfield, collapsed at the facility around 11 a.m. Tuesday, a staff member called 911 but refused to give the woman CPR, according to a recording of the call.

In refusing the 911 dispatcher’s insistence that she perform CPR, the nurse can be heard telling the dispatcher that it was against the retirement facility’s policy to perform CPR.

During the exchange between the nurse and the dispatcher, the dispatcher can be heard saying “I don’t understand why you’re not willing to help this patient.”