AI Is Overrated; McDonalds Dropping AI Ordering

The advent of generative AI was supposed to devastate jobs across industries, including restaurants.

Turns out it's not quite there yet.

McDonald's told franchise operators on Thursday that it is removing AI order-taking technology from over 100 drive-thrus, marking the end of a test period conducted with IBM.

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A McDonald's spokesperson confirmed the decision to Business Insider in a statement, saying customers were introduced to the technology in 2021 when McDonald's entered a global partnership with IBM.

David Strom

Apparently bacon was added to ice cream in one incident. Sounds pretty good. 

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