UPS drivers from coast to coast are writing in to sound off about the company’s rural deferred delivery policies in response to a Cowboy State Daily story about Wyoming customers paying premium prices for overnight delivery, not getting it, then not getting their money back.

A delivery for Kindness Ranch was delayed, even though Executive Director John Ramer paid a premium for overnight delivery to the ranch, which is in rural southeast Wyoming.

Ramer had ordered the laptop on a Friday, paying extra for guaranteed delivery the next Monday. But internal tracking from UPS showed the delivery was made “on time” by Tuesday.

The extra premium Ramer paid to receive the laptop by Monday was not only not refunded, Ramer said he was told by the company to “plan better” next time.