A Florida teenager attempted to fly alone from Tampa to Ohio last week, but somehow ended up instead on a flight to Puerto Rico, leaving Frontier Airlines officials scrambling to explain the mix up and offering apologies to the boy’s family for the error.

According to a report from NBC News, the teenager, Logan Lose, was supposed to board a flight on December 22nd from Tampa to Ohio to visit his mother. Lose, who suffers from anxiety and was flying alone, instead boarded a different flight that was departing from the same gate that was headed to the U.S. territory of Puerto Rico. Somehow, neither Lose nor any of the crew recognized the mistake until after takeoff.

Specifically, it is not clear how Lose ended up on board the wrong flight without having his ticket scanned by Frontier personnel to ensure that he belonged on the flight. Lose’s father, Ryan, claims that Frontier employees somehow allowed his son to board the plane without ever scanning his ticket at all.