Flashback to 2018: "Are we doing something according to political ideology or viewpoints? And we are not, period"

STELTER: “The President called you out for shadow banning. What is the truth around that Idea?”

DORSEY: “So, I think a lot of the statements behind the statement or the question behind the question is, look, shadow banning is a very widely defined term. There is not one single definition. So, the definition that we found that seems to resonate with the most people is, you know, not amplifying particular messages or, if someone puts out a tweet, hiding that tweet from everyone without that person who tweeted it knowing about it. So — but the real question behind the question is, are we doing something according to political ideology or viewpoints? And we are not, period. We do not look at content with regard to political viewpoint or ideology. We look at behavior and we use that behavior as a signal to add to relevance. We need to constantly show that we are not adding our own bias, which I fully admit is more left leaning, and I think it’s important to articulate our bias and to share It with people so that people understand us, but we need to remove all bias from how we act and our policies and our enforcement.”

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STELTER: “People have these assumptions that you’re out to get them or something.”

DORSEY: “Which is why transparency matters so much, which is why being open about our own personal views and what we think about what is happening is important. And I’ll fully admit I haven’t done enough of that. I haven’t done enough of articulating my own personal objectives with the service and my own personal objectives in the world, and I think people see a faceless corporation that has — they don’t assume that humans are in it, you know, or that they are genuine or authentic. They just assume based on what the output is and that is on us and that’s on us, it’s on me.”

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