How the pandemic broke social interaction

The pandemic has created a lot of “high-stress, low-reward” situations, said Keith Humphreys, a psychiatry professor at Stanford, and now everyone is teetering slightly closer to their breaking point. Someone who may have lost a job, a loved one, or a friend to the pandemic might be pushed over the edge by an innocuous request.

“When someone has that angry feeling, it’s because of a combination of some sort of provocation, their mood at the time of that provocation, and then how they interpret that provocation,” said Ryan Martin, a psychology professor at the University of Wisconsin at Green Bay who studies anger. Not only are people encountering more “provocations”—staffing shortages, mask mandates—but also their mood is worse when provoked. “Americans don’t really like each other very much right now,” he added.

Rudeness can be contagious. Porath has found that at work, people spread their negative emotions to their colleagues, bosses, and clients—even if those individuals weren’t the source of the negativity. “People who witness rudeness are three times less likely to help someone else,” she told me. She thinks people might be picking up on rudeness from social media and passing it on. Or they might be logging in to a Zoom meeting with their overwhelmed boss, getting yelled at, and then speaking a little more curtly to the grocery cashier later.