Flashback: Before the pandemic, the favorable hiring environment meant that “HR wasn’t able to demonstrate that what it was doing mattered,” says Peter Cappelli, a professor and director of Wharton’s Center for Human Resources.
“For a long time, it was on the chopping block,” he says. “The people at the top had no idea about the harmful effects of bad management and the cost of turnover.”
The pandemic upended that status quo.
Mass layoffs pushed many people in service or hospitality to rethink their careers. And people in plenty of other fields had more than a year to think about what they really wanted to do with their lives.
Now upward of 40% of workers are considering quitting their jobs in what’s now being routinely called the “great resignation.” And many of them don’t just want to change jobs — they want to change industries.
On top of that, the rise of remote and distributed teams is making engagement at work even more important. Workers say company culture is as important to them as getting promoted.