Susannah Carr, who works for a major US airline, says unruly incidents used to be “the exception, not the rule.” Now they’re “frequent.”

“I come in expecting to get push back. I come in expecting to have a passenger that could potentially get violent,” she says.
Amirzadeh says flight attendants across US airlines are just “over it.”

Allie Malis, a flight attendant for American Airlines, says air crew are “exhausted — physically and emotionally.”

“We’ve gone through worrying about our health and safety, worrying about our jobs — now [we are] worrying about our safety in a different way.”