Last week, my wife and I had to bring our eldest daughter to the hospital. If you’ve never watched a toddler scream as a catheter was put in (twice); yell, “Don’t touch me!” and “No, I don’t want to!” dozens of times; and suffer through near-failure of her kidney, count yourself fortunate.

But in the midst of this gut-wrenching chaos, my wife and I felt safe as we slept in the hospital room. We felt our daughter was in good hands as complete strangers came and went – doctors, medical students, nurses, techs, clerical workers, janitors, and food staff. Her life very well may have been saved by the urgent care nurse practitioner who said we should take Charlotte to the ER, which began the painful but necessary journey through the above trauma.