Our lack of reciprocity toward A.I. is commonly assumed to reflect a lack of trust. It’s hyper-rational and unfeeling, after all, surely just out for itself, unlikely to cooperate, so why should we? Dr. Deroy and her colleagues reached a different and perhaps less comforting conclusion. Their study found that people were less likely to cooperate with a bot even when the bot was keen to cooperate. It’s not that we don’t trust the bot, it’s that we do: The bot is guaranteed benevolent, a capital-S sucker, so we exploit it.
That conclusion was borne out by conversations afterward with the study’s participants. “Not only did they tend to not reciprocate the cooperative intentions of the artificial agents,” Dr. Deroy said, “but when they basically betrayed the trust of the bot, they didn’t report guilt, whereas with humans they did.” She added, “You can just ignore the bot and there is no feeling that you have broken any mutual obligation.”
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