In interviews with The Washington Post, 10 current and former workers expressed a wide range of reasons they are or were reluctant to return to work. Some, like Conway, have left the industry or changed careers, saying they felt like the industry was no longer worth the stress and volatility. Others said jobs that didn’t pay enough for them to make ends meet no longer felt appropriate to them. Others left after disputes with managers — over issues around safety and pay — and other flash points that have emerged in the past year. All described the pandemic as an awakening — realizing that long-held concerns about the industry were valid, and compounded by the new health concerns. And forced to stop working or look for other jobs early on in the pandemic, many realized they had other options. “The staffing issue has actually a lot more to do with the conditions that the industry was in before covid and people not wanting to go back to that, knowing what they would be facing with a pandemic on top of it,” said Crystal Maher, 36, a restaurant worker in Austin, who’s become more active on the industry’s labor issues in the past year. “People are forgetting that restaurant workers have actually experienced decades of abuse and trauma. The pandemic is just the final straw.”