Telehealth trends are likely here to stay

Prior to the pandemic, Blue Cross Blue Shield of Massachusetts received about 200 telehealth claims per day. That number reached up to 40,0000 claims per day from April to May 2020, and the insurer is still receiving about 30,000 claims per day almost a year later, according to spokesperson Amy McHugh…

Telemedicine had the biggest impact on mental health visits with approximately 33% of appointments held virtually, according to athenahealth’s dashboard data.

McHugh said mental health appointments made up about 53% of the 7.5 million telehealth claims processed by Blue Cross Blue Shield of Massachusetts since March 2020.