How can we make it easier to find vaccination appointment in minutes, not hours?

“Appointment scheduling has become a big issue,” said Tinglong Dai, a professor of operations management at the Johns Hopkins University school of business who’s written on the issue. “It’s cruel when people have to suffer through this because the government isn’t doing the hard work.”

In a news conference Monday, White House COVID-19 Response Coordinator Jeff Zients acknowledged the problem.

“We’re also looking at lower-tech solutions that the federal government might be able to provide, whether those are call centers or people to help navigate the system,” he said. “Overall scheduling remains for far too many people, too frustrating. And we need to make it better.”