Postal Service chief admits "unintended consequences" of policy overhaul

“Let me be clear about the reasons behind our restructuring and the need for our plan. Our financial condition is dire,” DeJoy said in the memo, which was sent to USPS staff on Thursday, NBC reported. “Our critics are quick to point to our finances, yet they offer no solution.”

Since starting his role in June, DeJoy has implemented a slew of significant changes that he says are intended to stabilize the Post Office, which has seen its financial troubles compounded by the coronavirus pandemic. Those changes reportedly include crackdowns on overtime pay and curtailing late trips for mail carriers, as well as an overhaul of agency leadership.

In the memo, DeJoy admitted: “Unfortunately, this transformative initiative has had unintended consequences that impacted our overall service levels.” He didn’t elaborate on specific consequences.