“If you have symptoms and you are just driving around the city trying to figure out how you can get a test, for people who are positive, it is not ideal,” said Lee, who finally got a test on June 29 after he showed up at a site before dawn and waited for more than two hours. Another five days passed before he was able to view the results online, and he didn’t receive a text with the results until seven days after being tested…

Some sites are running out of kits, while labs are reporting shortages of materials and workers to process the swabs.

Some frustrated Americans are left to wonder why the U.S. can’t seem to get its act together, especially after it was given fair warning as the virus wreaked havoc in China and then Italy, Spain and New York.

“It’s a hot mess,” said 47-year-old Jennifer Hudson of Tucson, Arizona. “The fact that we’re relying on companies and we don’t have a national response to this, it’s ridiculous. … It’s keeping people who need tests from getting tests.”