Between working as an event planner, running a non-profit, raising a child and volunteering at a school, the Decatur, Georgia, resident rarely had a block of time to talk uninterrupted before the coronavirus pandemic.

Now that her regular life has come to a halt, that’s no longer the case.

“Picking up the phone and calling people reconnected me to everybody on a level that I had lost through texting,” she said…

“With Covid happening, suddenly all these phone calls started shooting through the roof that we weren’t expecting,” Chris Sambar, AT&T’s executive vice president of technology operations, said. “[Voice] became the cool app in 2020.”