Americans’ expectations of whether their increased use of each of these services will continue after the coronavirus situation is over vary from service to service. For all six items, a majority of more frequent users say they will continue to access these services.
18% of Americans say they are having virtual visits with a doctor more often than in the past — an increase of seven percentage points from recent weeks. Moreover, 70% say they are likely to continue using telemedicine services — including 35% who say they are very likely — suggesting that more of these new users are being converted into permanent patients.
Conversely, 7% of respondents report having medicine or medical supplies delivered more often than usual. Seventy-one percent of these more frequent users say they will continue to receive medical supply deliveries even after the coronavirus situation subsides.