Survey: Increased use of low-contact services may prove permanent

Americans’ expectations of whether their increased use of each of these services will continue after the coronavirus situation is over vary from service to service. For all six items, a majority of more frequent users say they will continue to access these services.

18% of Americans say they are having virtual visits with a doctor more often than in the past — an increase of seven percentage points from recent weeks. Moreover, 70% say they are likely to continue using telemedicine services — including 35% who say they are very likely — suggesting that more of these new users are being converted into permanent patients.

Conversely, 7% of respondents report having medicine or medical supplies delivered more often than usual. Seventy-one percent of these more frequent users say they will continue to receive medical supply deliveries even after the coronavirus situation subsides.