But the deeper reason that technology so often disappoints and betrays us is that it promises to make easy things that, by their intrinsic nature, have to be hard.
Tweeting and trolling are easy. Mastering the arts of conversation and measured debate is hard. Texting is easy. Writing a proper letter is hard. Looking stuff up on Google is easy. Knowing what to search for in the first place is hard. Having a thousand friends on Facebook is easy. Maintaining six or seven close adult friendships over the space of many years is hard. Swiping right on Tinder is easy. Finding love — and staying in it — is hard.
That’s what Socrates (or Thamus) means when he deprecates the written word: It gives us an out. It creates the illusion that we can remain informed, and connected, even as we are spared the burdens of attentiveness, presence of mind and memory. That may seem quaint today. But how many of our personal, professional or national problems might be solved if we desisted from depending on shortcuts?