In one contrite email to the duo, Facebook policy manager Neil Potts wrote: “First off, we want to apologize for having mishandled communications with you over the last six months. I can only imagine how frustrating this process has been for you.”
Potts made clear that any hiccups the duo might’ve experienced with their page was simply the result of complicated policy changes—not political bias.
Those changes, Potts wrote, stemmed back to September 2017 when Facebook instituted new policies for how official pages can monetize their content. “We did not properly communicate these policies to you. As a result, you could not have known that the video content on your Page was not in line with our eligibility standards and did not qualify for monetization features,” he added. “We are eliminating the restrictions associated with your Page so that you can apply to monetize content.”
Potts offered his team as a “resource” to assist Diamond & Silk with any further “content-related issues.”
Join the conversation as a VIP Member