Many of my daily conversations don’t involve eye contact. My roommate texts me from a neighboring bedroom. My boss sends me an instant message from a few feet away. Sometimes, the substitution of face-to-face talk for words on a screen makes me uneasy. Yet other days, it slips past unnoticed, and I too reach for a keyboard instead of finding someone’s gaze.
Sherry Turkle, a clinical psychologist and sociologist at the Massachusetts Institute of Technology, has spent the past 30 years observing how people react and adapt to new technologies that change the way we communicate. In her latest book, Reclaiming Conversation: The Power of Talk in a Digital Age, Turkle argues that texts, tweets, Facebook posts, emails, instant messages, and snapchats—simultaneous, rapid-fire “sips” of online communication—have replaced face-to-face conversation, and that people are noticing the consequences. Over-reliance on devices, she argues, is harming our ability to have valuable face-to-face conversations, “the most human thing we do,” by splitting our attention and diminishing our capacity for empathy.