Heard, who lost her job as a program manager in a welfare-to-work program five years ago and has been picking up odd community-based jobs since, was among those choosing to pay her bill immediately after her water was shut off—although she did have to wait five days before the water was eventually turned back on.

However, many of her neighbors who could not afford to settle their debts instead chose to pay a local handyman $30 to have their water turned back on illegally. Detroiters in neighborhoods across the city who cannot face their accumulated water debts—even with the department’s offer to only collect 30 percent initially—are opting for the same solution.

“They do what they’ve got to do. What choice do they have?” says Roslyn Walker, a resident of northwest Detroit whose water was shut off in mid-June. Most of her neighbors have decided to risk it and go the illegal route, she says.