It's come to this

Chase says she will never forget that walk from the mailbox. “It was 22 months too late, I kind of thought I was in the twilight zone when I opened this letter and read it.”

At the bottom of the letter, dated June 12, it reads: “We are committed to providing primary care in a timely manner and would greatly appreciate a prompt response.”

“I was like you have to be kidding, right,” Chase recalled.