Memo shows that the VA knew of records manipulation in 2010

Robert Petzel resigned last week as the top health official for the Department of Veterans Affairs, just one day after testifying before a Senate committee that he knew VA health clinics were using inappropriate scheduling practices as early as 2010…

Petzel admitted that he knew of the issue after Sen. Johnny Isakson (R-Ga.) questioned him about the memo below, in which a top VA executive warned the directors of all VA health networks that questionable scheduling practices would “not be tolerated.”

The message summarized at least 17 tactics that VA hospitals were known to have used to hide treatment delays and give the impression they were meeting the department’s goal of seeing patients within 14 to 30 days.