The first is that many people are finding out that the insurance they bought through an exchange doesn’t really ensure they’ll get medical care. There have been repeated stories of people finding out that even though they have insurance, they can’t find a doctor who will accept it. The Wall Street Journal, for example, reports that residents of New Hampshire’s capital city “have to drive to other cities to get covered hospital care.” Buying a product that doesn’t work is a sure way to create an angry customer.
Additionally, the health care law has created even more angry customers who have found out that they have to change doctors. For some, that’s just a minor inconvenience. For others, it’s a huge problem.
And, of course, the law is making health insurance more expensive. The head of Aetna, Mark Bertolini, and other industry executives have said they expect to see significant price hikes from the law. That impacts tens of millions of Americans — including many who were happy with their insurance before Obama’s law was passed.
What all of this means is that the president’s claim of 8 million enrollees is not something to be dismissed or ignored. But the claim’s incomplete and a bit like saying a baseball score is eight.