Simple question: Will our plan be canceled on May 1, or will we have it for another two years? Or what?
We called the number on our Anthem health insurance card last week. Nobody picked up the phone after waiting on hold for nearly an hour.
Second try: Twenty minutes on hold. Then, we were transferred to another number. Another 20-minute wait. Finally, a human being came on the line. After explaining our situation and posing our simple question, the rep put us on hold again. The eventual answer: He didn’t know.
After taking special note of our lengthy correspondence file, the rep then proceeded to give us the same number we had initially contacted in the first place. In response to our question about the contradictory information from his company and from the government, he informed us that Anthem has received “millions of calls” that it couldn’t process and apologized. He repeated the old phone number for us to call so we could fatten our lengthy correspondence file even more. And then: Click.
The left will blame the insurance companies, as always. But at the center of the current mess are Obama’s desperate and now almost weekly Democratic face-saving decrees to “fix” a fundamentally broken government racket.
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