It was what Luntz heard from the American people that scared him. They were contentious and argumentative. They didn’t listen to each other as they once had. They weren’t interested in hearing other points of view. They were divided one against the other, black vs. white, men vs. women, young vs. old, rich vs. poor. “They want to impose their opinions rather than express them,” is the way he describes what he saw. “And they’re picking up their leads from here in Washington.” Haven’t political disagreements always been contentious, I ask? “Not like this,” he says. “Not like this.”

Luntz knew that he, a maker of political messages and attacks and advertisements, had helped create this negativity, and it haunted him. But it was Obama he principally blamed. The people in his focus groups, he perceived, had absorbed the president’s message of class divisions, haves and have-nots, of redistribution. It was a message Luntz believed to be profoundly wrong, but one so powerful he had no slogans, no arguments with which to beat it back. In reelecting Obama, the people had spoken. And the people, he believed, were wrong. Having spent his career telling politicians what the people wanted to hear, Luntz now believed the people had been corrupted and were beyond saving. Obama had ruined the electorate, set them at each other’s throats, and there was no way to turn back.

Why not? I ask. Isn’t finding the right words to persuade people what you do? “I’m not good enough,” Luntz says. “And I hate that. I have come to the extent of my capabilities. And this is not false modesty. I think I’m pretty good. But not good enough.” The old Frank Luntz was sure he could invent slogans to sell the righteous conservative path of personal responsibility and free markets to anyone. The new Frank Luntz fears that is no longer the case, and it’s driving him crazy.