What didn’t improve by much, however, was the perception of the user experience amongst the uninsured. Daily tracking polls by Gallup found that, overall, 63 percent of the uninsured who visited an exchange site reported a negative experience using Obamacare’s exchanges in October and November, when the online technology was at its worst.
Yet even after the December technology upgrades, a clear majority of the same group continued to give the site poor marks. According to the same daily tracking poll, 59 percent of the uninsured reported a negative or very negative experience using the exchanges. Indeed, the share of uninsured individuals who reported a “very negative” experience stayed the same at 29 percent; the percentage who said their experience was negative dropped from 34 in October and November to 30 percent in December.