So I decided to try the site again this afternoon. This time, I didn’t see the “Please Wait” flags that bogged me down yesterday, but I had a more fundamental problem. When I got to the step of comparing health plans, I couldn’t see any.

Once again, I tried a live chat with a representative on the site. A sample…

[4:07:43 pm]: Charlie

I thought this may be a problem yesterday, but I’m having the same problem today.

[4:08:24 pm]: Teniqua

We know this must be frustrating for you and we appreciate your patience. We have our technical experts working to fix this issue and improve the application and enrollment process for everyone. We expect this problem to be resolved soon, so please call us back in early December and we will continue. And don’t worry; if you want your insurance coverage to begin on January 1, 2014, we’ve extended the enrollment deadline to December 23, 2013, so you’ll have plenty of time.