If an insurance company has decided to follow the President’s proposal and renew a plan it had planned on canceling, it must detail the ways in which the old plan does not comply with consumer protections included in the Affordable Care Act. The company must also tell customers how they can choose a different, more comprehensive plan on their local insurance exchange where they could be eligible for financial assistance.

The second letter includes much of the same language, and must be sent to consumers who may not have received a cancellation notice but who now have the opportunity to renew plans not in compliance with the ACA.

The third letter notifies customers whose plans are still going to be canceled that they still have other opportunities to purchase insurance. Despite the President’s effort last week to keep his promise that if people like their health insurance they could keep it, some current policies will still be canceled.