The saga of the photo started innocuously enough. Seeking free family photographs, Adriana emailed a contact at the Center for Medicare and Medicaid Services, the agency responsible for the Affordable Care Act’s rollout, about having photos of her and her family taken in exchange for allowing the photos to be used to market the new health care law. She was never paid.

She learned over the summer that her photo would be on healthcare.gov’s main page, but she didn’t realize it would become so closely associated with the problems of the glitchy website.

“I mean, I don’t know why people should hate me because it’s just a photo. I didn’t design the website. I didn’t make it fail, so I don’t think they should have any reasons to hate me,” Adriana told ABC News.

Speculation swirled that Adriana might not be a legal resident of the United States, and therefore not even eligible for the health care exchanges. Adriana said she is a wife and mother who llives in Maryland with her 21-month-old son and husband of six and a half years. Her husband is a U.S. citizen, as is his her son. Adriana, who is Columbian, said she has lived legally in the U.S. for more than six years, is currently a permanent resident and is applying for citizenship.