"The agents/brokers are, to a person, terrified"

Through serendipity I’ve ended up working in HIT (health information technology). I take 50 calls a day with independent insurance agents/brokers to navigate the hoops to qualify to sell on the FFM (Federal Facilitated Marketplaces). The Government websites they need to access to register are riddled with random error messages, and simply attempting to log in to complete this process routinely fails. The agents/brokers are, to a person, terrified. If they cannot complete this process by October 1st (the deadline) they are hosed.