Whitmire is an angry man. He is among a group of voters most skeptical of President Obama: noncollege-educated white males. He feels betrayed—not just by Obama, who won his vote in 2008, but by the institutions that were supposed to protect him: his state, which laid off his wife; his government in Washington, which couldn’t rescue homeowners who had played by the rules; his bank, which failed to walk him through the correct paperwork or warn him about a potential mortgage hike; his city, which penalized him for somebody else’s error; and even his employer, a construction company he likes even though he got laid off. “I was middle class for 10 years, but it’s done,” Whitmire says. “I’ve lost my home. I live in a trailer now because of a mortgage company and an incompetent government.”

Whitmire is a story of Muncie, and Muncie is the story of America. In this place—dubbed “Middletown” by early 20th-century sociologists—people have lost faith in their institutions. Government, politics, corporations, the media, organized religion, organized labor, banks, businesses, and other mainstays of a healthy society are failing. It’s not just that the institutions are corrupt or broken; those clichés oversimplify an existential problem: With few notable exceptions, the nation’s onetime social pillars are ill-equipped for the 21st century. Most critically, they are failing to adapt quickly enough for a population buffeted by wrenching economic, technological, and demographic change.

Knock around Muncie for proof: City Hall, like Washington, is petty and polarized, driving down voter engagement. Stodgy mainline churches are losing worshipers in droves. Low-tech and unruly public schools are prompting parents to pull their children out. The city’s once-beloved business class shuttered its factories, leaving a legacy of double-digit unemployment and helplessness. Labor unions once credited with creating the middle class are now often blamed for the demise of industry. Even The Star Press, Muncie’s daily newspaper once venerated for holding locals to account, was gutted after a job-killing merger in 1996 and the sale, a few years later, to media giant Gannett.

Muncie is a microcosm of a nation whose motto could be, “In Nothing We Trust.” Seven in 10 Americans believe that the country is on the wrong track; eight in 10 are dissatisfied with the way the nation is being governed. Only 23 percent have confidence in banks, and just 19 percent have confidence in big business. Less than half the population expresses “a great deal” of confidence in the public-school system or organized religion. “We have lost our gods,” says Laura Hansen, an assistant professor of sociology at Western New England University in Springfield, Mass. “We lost [faith] in the media: Remember Walter Cronkite? We lost it in our culture: You can’t point to a movie star who might inspire us, because we know too much about them. We lost it in politics, because we know too much about politicians’ lives. We’ve lost it—that basic sense of trust and confidence—in everything.”