"They appeared calm and composed. They were not in the slightest hurry."

Cafe worker Pappu Mishra said two men dressed in black walked into the station pulling guns from their bags and shooting commuters. “Their audaciousness was breathtaking,” he said. “One man loaded the magazine into the gun, the other kept shooting. They appeared calm and composed. They were not in the slightest hurry. They didn’t seem to be afraid at all.” At least 10 people were killed…

Guests fled to their rooms and knotted curtains and sheets, which they lowered out of windows, and clambered down to safety. Some did not make it. Ralph Burkel, 51, a media manager from Munich, leaped from an upper floor window of the hotel to escape but fell heavily. He was able to reach a friend on his mobile phone who recounted that he was in agony. Burkel told him: “I’ve broken all the bones in my body. If no one helps me right now, I won’t make it.” He died before he could reach hospital.